Terms of service

TERMS OF SERVICE

Last Updated: 1 October 2026

Welcome to Emaan Hira Boutique. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

1. ABOUT OUR STORE

Emaan Hira Boutique operates an online retail store offering jewellery, clothing, boutique products, accessories, and other fashion-related items.

Throughout the website, the terms “we,” “us,” “our,” and “Emaan Hira Boutique” refer to the store. The terms “you,” “your,” and “customer” refer to the person accessing our website or purchasing our products.

2. ELIGIBILITY

By using this website or placing an order, you confirm that:

• The information you provide is accurate and complete.
• You are legally capable of entering into a purchase transaction.
• You will use our website and services only for lawful purposes.
• You will not use the website to engage in fraudulent, abusive, or unauthorized activities.

If you are purchasing on behalf of another person, you confirm that you have their authorization to provide their information and place the order.

3. PRODUCTS & PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, materials, and other information displayed on our website are accurate.

However:

• Actual colors may vary slightly depending on your device’s screen settings.
• Minor variations may occur due to manufacturing processes.
• Product measurements may have a small margin of variation.
• Product packaging may occasionally differ from photographs.
• Availability of products may change without prior notice.

We reserve the right to correct errors, update product information, or discontinue products at any time.

4. PRICES

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to:

• Change prices at any time.
• Correct pricing errors.
• Modify or discontinue promotional offers.
• Limit quantities available at promotional prices.

If a significant pricing error occurs in an order, we may contact the customer before processing the order.

5. ORDERS

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted once it has been confirmed by Emaan Hira Boutique.

We reserve the right to refuse, cancel, or limit an order where necessary, including in circumstances involving:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraudulent activity.
• Incorrect customer information.
• Duplicate or unusually large orders.
• Delivery restrictions.
• Other legitimate operational reasons.

If we cancel an order after payment has been received, any applicable refund will be processed according to our refund procedures.

6. CUSTOMER INFORMATION

You agree to provide accurate information when placing an order, including:

• Full name.
• Delivery address.
• Phone number.
• Email address, where required.
• Any other information necessary for successful delivery.

Emaan Hira Boutique is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

7. ORDER CONFIRMATION

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

Please review your order details carefully.

If you notice an incorrect product, size, color, address, or contact number, contact us as soon as possible before the order is dispatched.

Once an order has been dispatched, changes may no longer be possible.

8. SHIPPING & DELIVERY

Orders are shipped to the delivery address provided by the customer.

Estimated delivery times may vary depending on:

• Delivery location.
• Courier service.
• Weather conditions.
• Public holidays.
• Operational delays.
• Unexpected circumstances beyond our control.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the courier, delivery is also subject to the courier’s terms and operational conditions.

9. DELIVERY DELAYS

Emaan Hira Boutique is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Severe weather.
• Natural disasters.
• Public holidays.
• Strikes or transportation disruptions.
• Courier operational issues.
• Incorrect customer information.
• Security or governmental restrictions.
• Other unforeseen circumstances.

We will, however, make reasonable efforts to assist customers in resolving delivery issues.

10. CASH ON DELIVERY

Where Cash on Delivery is available, customers are responsible for providing accurate contact and delivery information and being available to receive the order.

Repeated refusal of confirmed Cash on Delivery orders may result in restrictions on future Cash on Delivery purchases.

11. RETURNS & EXCHANGES

Our return and exchange procedures are governed by our separate Return & Exchange Policy.

Unless otherwise stated for a particular product:

• Returns may be requested within 3 days of delivery.
• Exchanges may be requested within 7 days of delivery.

Products must meet the applicable eligibility requirements.

Please review our complete Return & Exchange Policy before placing an order.

12. PRODUCT CARE

Customers are responsible for properly caring for products after delivery.

For jewellery and fashion accessories, exposure to water, perfume, chemicals, sweat, cosmetics, improper storage, or rough handling may affect the appearance or condition of the product.

Damage resulting from normal customer use, improper handling, accidents, or failure to follow care instructions may not qualify for return or exchange.

13. PAYMENT

We may offer different payment methods depending on your location and availability.

Customers agree to provide valid and accurate payment information when required.

We reserve the right to refuse or cancel transactions where fraud, unauthorized activity, or other payment-related concerns are reasonably suspected.

14. PROMOTIONS & DISCOUNTS

Promotional offers, discounts, vouchers, and special prices may be subject to specific terms.

Unless expressly stated otherwise:

• Promotions cannot be combined.
• Promotional periods may have fixed start and end dates.
• Promotional products may have limited stock.
• Discounted products may have different return or exchange conditions where clearly stated.

15. WEBSITE USE

You agree not to use our website to:

• Violate any applicable law or regulation.
• Commit fraud.
• Attempt unauthorized access to our website or systems.
• Introduce malicious software or harmful code.
• Copy, reproduce, or exploit website content without authorization.
• Interfere with the operation or security of the website.
• Misrepresent your identity.
• Abuse our services, staff, or customers.

We reserve the right to restrict or terminate access to the website where necessary.

16. INTELLECTUAL PROPERTY

All content displayed on this website, including but not limited to:

• Logos.
• Brand names.
• Product photographs.
• Graphics.
• Text.
• Designs.
• Website layout.
• Product descriptions.
• Marketing materials.

may be owned by or licensed to Emaan Hira Boutique or the respective rights holders.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

17. THIRD-PARTY SERVICES

Our website may use third-party services such as:

• Payment processors.
• Courier and delivery companies.
• Shopify and related services.
• Analytics or marketing services.
• Other service providers necessary to operate our store.

Third-party services may have their own terms and privacy policies. Emaan Hira Boutique is not responsible for the independent policies or practices of third-party service providers.

18. ACCURACY OF WEBSITE INFORMATION

We make reasonable efforts to keep our website information accurate and current.

However, we do not guarantee that all information will always be complete, accurate, current, or error-free.

We may update, modify, correct, or remove website content at any time without prior notice.

19. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Emaan Hira Boutique will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

20. FORCE MAJEURE

We will not be considered responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

This may include natural disasters, extreme weather, government actions, strikes, transportation disruptions, internet or technology failures, courier disruptions, or other unforeseen events.

21. PRIVACY

Your use of our website is also subject to our Privacy Policy.

By placing an order, you acknowledge that information necessary to process and deliver your order may be shared with relevant service providers, such as payment processors and courier companies, where necessary to fulfill the order.

22. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time.

The updated version will be published on our website with the revised “Last Updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

23. GOVERNING LAW

These Terms of Service shall be interpreted and applied in accordance with the applicable laws of Pakistan.

Any disputes arising from the use of our website or purchase of our products will be handled in accordance with applicable Pakistani law and the jurisdiction of the competent courts.

24. CONTACT US

If you have questions regarding these Terms of Service, your order, or our policies, please contact Emaan Hira Boutique through the contact information provided on our website.

Emaan Hira Boutique
Website: EMABOUTIQUE.COM

We are committed to providing our customers with a transparent, reliable, and professional shopping experience.