Shipping policy

SHIPPING POLICY

Last Updated: 1 October 2026

At Emaan Hira Boutique, we are committed to processing and delivering your orders safely and efficiently. This Shipping Policy explains how your order is processed, shipped, and delivered.

1. ORDER PROCESSING

Orders are normally processed after successful order confirmation.

We aim to dispatch orders as quickly as possible, generally within 1–3 business days.

Processing times may be longer during:

Sales and promotional periods
New collection launches
Public holidays
High-volume shopping periods
Unforeseen operational circumstances

Orders are not normally processed or dispatched on official holidays or non-working days.

2. DELIVERY TIME

After dispatch, delivery time depends on the customer’s location and the courier service.

Estimated Delivery

Major Cities: 2–5 business days
Other Cities & Areas: 3–7 business days
Remote Areas: 5–10 business days

These are estimated delivery periods and are not guaranteed. Actual delivery times may vary due to courier operations, weather, holidays, or other circumstances beyond our control.

3. SHIPPING CHARGES

Applicable shipping charges will be displayed during checkout or communicated to the customer before order confirmation, depending on the available payment and delivery method.

Shipping charges may vary according to:

Delivery location
Order size or weight
Courier service
Promotional offers
Special delivery requirements

From time to time, we may offer free or discounted shipping promotions.

4. CASH ON DELIVERY

Cash on Delivery (COD) may be available for eligible locations and orders.

For COD orders:

Please provide an accurate name, phone number, and complete delivery address.
Customers should remain available to receive the parcel.
Please confirm your order when contacted by our team or courier, where applicable.
Repeated refusal of confirmed orders may result in restrictions on future COD orders.

5. ORDER CONFIRMATION

After placing your order, we may contact you to confirm the order and delivery details.

If we are unable to verify the order or contact the customer using the information provided, dispatch may be delayed or the order may be cancelled.

Customers are responsible for ensuring that their contact number and delivery address are correct.

6. TRACKING INFORMATION

Where tracking is available, tracking information may be provided after the order has been dispatched.

Customers can use the tracking information to follow the progress of their shipment through the applicable courier service.

Tracking information may take some time to become active after the parcel has been handed over to the courier.

7. DELIVERY ADDRESS

Customers must provide a complete and accurate delivery address at checkout.

Please include, where applicable:

Full name
House/building number
Street/road
Area/locality
City
Phone number
Any useful delivery instructions

Emaan Hira Boutique is not responsible for delivery failures, delays, or additional charges resulting from incorrect or incomplete information provided by the customer.

8. FAILED DELIVERY ATTEMPTS

If a courier attempts delivery and the customer is unavailable, the courier may make another attempt or contact the customer.

If an order is returned to us because the customer:

Refused the parcel
Was unavailable after repeated attempts
Provided an incorrect address
Provided an incorrect phone number
Failed to respond to the courier

additional shipping charges may apply if the customer requests the order to be re-dispatched.

9. DELIVERY DELAYS

While we work with our courier partners to deliver orders within the estimated timeframe, delays can occur.

Possible causes include:

Weather conditions
Public holidays
Courier delays
High shipment volumes
Road closures
Natural disasters
Strikes
Security restrictions
Incorrect address information
Other circumstances outside our reasonable control

A delivery delay does not automatically qualify an order for cancellation, refund, return, or compensation.

10. DAMAGED PACKAGES

We carefully pack products before dispatch.

If your parcel appears visibly damaged upon delivery, please:

Take clear photographs of the package before opening it.
Record an unboxing video where possible.
Check the product immediately.
Contact us as soon as possible if the product is damaged.

For damaged or defective products, please refer to our Return & Exchange Policy.

11. WRONG OR MISSING ITEMS

If you receive:

The wrong product
A missing product
A different size or color from what you ordered
A product that is damaged or defective

please contact us within the applicable period stated in our Return & Exchange Policy.

Please provide your order number along with clear photographs and, where available, an unboxing video.

We will review the issue and provide the appropriate resolution.

12. OPEN PARCEL / CHECK BEFORE PAYMENT

If Open Parcel / Check Before Payment is specifically offered for your order, the customer may inspect the parcel according to the courier’s applicable rules before completing payment.

Opening the parcel does not necessarily mean that the product can be used, worn, altered, or exchanged outside our Return & Exchange Policy.

If Open Parcel service is not available for a particular order or location, the courier’s standard delivery procedure will apply.

13. INTERNATIONAL SHIPPING

If international shipping is offered, delivery times and shipping charges will vary depending on the destination country.

International customers may be responsible for:

Customs duties
Import taxes
Clearance charges
Local government fees
Other destination-country charges

Such charges are generally outside the control of Emaan Hira Boutique and may be payable by the customer.

14. REMOTE & RESTRICTED AREAS

Certain remote or restricted locations may require additional delivery time or shipping charges.

If a courier is unable to deliver to a particular location, we may contact the customer to arrange an alternative delivery address or available shipping method.

15. SHIPPING & RETURN/EXCHANGE

Shipping and return/exchange charges are governed by our Return & Exchange Policy.

Generally:

Customer-requested returns or exchanges may require the customer to pay applicable shipping charges.
If the item is confirmed to be incorrect, defective, or damaged upon delivery, Emaan Hira Boutique may cover applicable replacement or return shipping costs after verification.

16. ORDER CANCELLATION AFTER DISPATCH

Once an order has been dispatched, cancellation may no longer be possible.

If the customer no longer wants the order after dispatch, the applicable Return & Exchange Policy may apply after delivery.

Any applicable shipping or return charges may be the customer’s responsibility.

17. MULTIPLE ITEMS IN ONE ORDER

Where an order contains multiple products, items may be shipped together or separately depending on product availability and operational requirements.

If products are shipped separately, the customer may receive more than one delivery or tracking number.

18. SHIPPING PARTNERS

We may use third-party courier and logistics companies to deliver orders.

Once a parcel has been handed over to the courier, delivery is subject to the courier’s operational procedures and service conditions.

We will make reasonable efforts to assist customers with delivery-related issues.

19. UNDELIVERED OR RETURNED PARCELS

If a parcel is returned to Emaan Hira Boutique because of an incorrect address, refusal, repeated failed delivery attempts, or customer unavailability, the customer may be required to pay applicable re-shipping charges before the order is dispatched again.

20. CONTACT US

If you have questions regarding shipping or your order, please contact our customer support team through the contact information available on our website.

Emaan Hira Boutique
Website: EMABOUTIQUE.COM

We appreciate your trust and are committed to providing a smooth and reliable shopping experience.